TheDoorPro ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This policy explains what we collect, how we use it, and the rights you have under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). It applies to our website, our installable web app, and our dealings with you as a customer or applicant.
Information We Collect
We collect only what we need to respond to you and deliver our service:
- Contact details — your name, phone number and email address.
- Project details — the information you provide about your door(s), such as the type of work, quantity, location and timing, and any message you choose to add.
- Photos — images you optionally upload through the app or website to help us assess your project. These are used solely to prepare and carry out your estimate and work.
- Employment details — if you apply for a role, the contact information and any details you submit with your application.
We do not collect payment card numbers through the website or app, and we do not sell your personal information to anyone.
How We Use Your Information
- To respond to your enquiry and follow up about your project;
- To prepare estimates, quotes and scopes of work, and to schedule and carry out the work;
- To send you a confirmation that we've received your request, and other communications directly related to your project;
- To keep accurate business records; and
- To review and respond to job applications.
HubSpot CRM
We use HubSpot, a third-party customer relationship management platform, to securely store and manage the information you submit. Your details are handled in accordance with HubSpot's own security and privacy practices. We use this information only to serve you and manage our relationship with you.
How We Protect It
We limit access to your information to those who need it to serve you, and we rely on reputable providers (such as HubSpot for records and established email services for communication) that maintain their own safeguards. No method of transmission or storage is ever completely secure, but we take reasonable steps to protect your information.
Your Rights (PIPEDA)
Under PIPEDA, you have the right to:
- Access the personal information we hold about you;
- Request that we correct information that is inaccurate or incomplete;
- Withdraw your consent to our use of your information, subject to legal and contractual limits; and
- Ask us to delete information we no longer need to retain.
To make any of these requests, contact us using the details below.
Contact
Questions about this policy or your information? Reach us at request@thedoorpro.ca or (403) 473-2200. TheDoorPro serves Calgary, Airdrie, Chestermere, Cochrane and Okotoks, Alberta.